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Full title: Response /Opposition to Disallowance and Expungement of Claim (related document(s)[1816]) filed by Richard White. (Rodriguez, Maria)

Document posted on Oct 21, 2021 in the bankruptcy, 15 pages and 0 tables.

Bankrupt11 Summary (Automatically Generated)

USD 5.89 YC (US CUSTOMS USER FEE) USD 7.00 XY2 (XY2) USD 3.96 XA (US APHIS USER FEE) USD 36.29 XD (INTERNATIONAL AIRPORT USD 5.89 YC (US CUSTOMS USER FEE) USD 7.00 XY2 (XY2) USD 3.96 XA (US APHIS USER FEE) USD 36.29 XD (INTERNATIONAL AIRPORT There are no federal laws requiring airlines to provide passengers withmoney or other compensation when their flights are delayed. While airlines are not required to put you on another airline’s flight, they canand sometimes do, so it does not hurt to politely ask your airline if it will transferyour ticket to another airline that has a flight with available seats.Airlines are not required to provide passengers with money or othercompensation for costs that fall outside of the cancelled airline ticket and fees tiedirectly to the airline ticket (such as baggage fees, seat upgrades, etc.)

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October 19, 2021 Richard White 1195 Rancheros Rd Pasadena, CA 91103 The Honorable Judge Shelley C. Chapman, US Bankruptcy Court, One Bowling Green, New York, NY,10004 Davis Polk & Wardwell LLP ( timothy.graulich@davispolk.com, stephen.piraino@davispolk.com, erik.jerrard@davispolk.com, richard.steinberg@davispolk.com )Willkie Farr and Gallagher LLP ( bmiller@willkie.com, tgoren@willkie.com, cdamast@willkie.com, dsinclair@willkie.com ) RE: Grupo Aeroméxico, S.A.B. de C.V., et all, Chapter 11, Case No. 20-11563 (SCC)To whom it may concern: This letter is in response to Doc 1816, and is to oppose the disallowance and expungement of the Claimfor myself, Richard White, Satisfied Claims Ref #179, Claim #12520, in the amount of 1058.08 USD. Bankruptcy Court: United States Bankruptcy Court, Southern District of New YorkNames of Debtors: Grupo Aeroméxico, S.A.B. de C.V. 286676; Aerovias de México, S.A. de C.V. 108984; Aerolitoral, S.A. de C.V. 217315; and Aerovias Empresa de Cargo, S.A. de C.V. 437094-1. Case Number: 20-11563 (SCC) Title of Objection: Twenty-Second Omnibus Claims Objection to Proofs of Claim (Satisfied Claims)Name of Claimant: Richard White Description of Basis for the Amount of the Claim: Ticket numbers 1392115412478 and 1392115412479, purchased 20 January, 2020, in the amount of 1058.08 USD (Satisfied Claims Ref #179, Claim #12520). Reasons Why Claim Should Not Be Disallowed and Expunged: Following purchase of tickets, flightwas cancelled (email dated 23 March, 2020). Ticketholders are entitled to a refund for cancelled flights,per the US Dept of Transportation’s official website (downloaded 24 March, 2020). Multiple efforts to contact Aeroméxico by phone to discuss a refund were unsuccessful (excessive wait times). Documentation and other evidence of the Claim: • eTicket for Richard White • eTicket for Ruth Edwards • Flight cancellation email from Aeroméxico • Flight Delays and Cancellations Policy (US DOT website) Address for Replies: The claimant: Richard White, 1195 Rancheros Rd, Pasadena, CA 91103. Cellphone 626-590-4262. Person Authorized to Reconcile, Settle, Resolve: The claimant: Richard White, 1195 Rancheros Rd, Pasadena, CA 91103. Cellphone 626-590-4262. Sincerely, Richard White

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icket Receipt epared For ITE/RICHARD [ADT] RESERVATION CODE IGTVKF ISSUE DATE 20Jan20 TICKET NUMBER 1392115412478 ISSUING AIRLINE AEROMEXICO ISSUING AGENT Aeromexico/SSW ISSUING AGENT LOCATION USZ WEB USA, NJ VAT FISCAL ID RFC:AME880912I89 nerary Details AVEL AIRLINE DEPARTURE ARRIVAL OTHER NOTES TE 5Mar20 AEROMEXICO Los Angeles, USA Monterrey Fare Family AEROVIAS DE M Seat Number 14C AM 2705 AEROMEXICO Time Time (CONFIRMED) Baggage Allowance NIL 12:30 16:26 Operated by: Booking Status OK TO FL Terminal Terminal Fare Basis NNXQ5NES AEROLITORAL DBA TERMINAL 2 TERMINAL B Not Valid Before 25MAR20 AEROMEXICO Not Valid After 25MAR20 CONNECT 5Mar20 AEROMEXICO Monterrey Queretaro Fare Family AEROVIAS DE M Seat Number 14A AM 2227 AEROMEXICO Time Time (CONFIRMED) Baggage Allowance NIL 19:10 20:30 Operated by: Booking Status OK TO FL Terminal Fare Basis NNXQ5NES AEROLITORAL DBA TERMINAL B Not Valid Before 25MAR20 AEROMEXICO Not Valid After 25MAR20 CONNECT 0Mar20 AEROMEXICO Queretaro Ciudad de Mexico Fare Family AEROVIAS DE M Seat Number 11A AM 2463 AEROMEXICO Time Time (CONFIRMED) Baggage Allowance NIL 10:35 11:35 Operated by: Booking Status OK TO FL Terminal Fare Basis HNNC0NMM AEROLITORAL DBA TERMINAL 2 Not Valid Before 30MAR20 AEROMEXICO Not Valid After 30MAR20 CONNECT 0Mar20 AEROMEXICO Ciudad de Mexico Los Angeles, USA Fare FamilyAEROVIAS DE M Seat Number 17D AM 642 AEROMEXICO Time Time (CONFIRMED) Baggage Allowance NIL 13:40 16:55 Booking Status OK TO FL Terminal Terminal Fare Basis HNNC0NMM TERMINAL 2 TERMINAL 2 Not Valid Before 30MAR20 Not Valid After 30MAR20

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X to QRO - 0 Pieces AEROMEXICO rices of additional baggage pieces: 30.00 USD up to 50 pounds/23 kilograms and up to 62 linear inches/158 linear centimeters 55.00 USD up to 50 pounds/23 kilograms and over 80 linear inches/203 linear centimetersRO to LAX - 0 Pieces AEROMEXICO rices of additional baggage pieces: 30.00 USD up to 50 pounds/23 kilograms and up to 62 linear inches/158 linear centimeters 55.00 USD up to 50 pounds/23 kilograms and over 80 linear inches/203 linear centimetersDDITIONAL ALLOWANCES AND/OR DISCOUNTS MAY APPLY DEPENDING ON FLYER-SPECIFIC FACTORS.G. FREQUENT FLYER STATUS/MILITARY/ CREDIT CARDFORM OF PAYMENT/EARLY PURCHASE OVERTERNET,ETC arry On Allowances X to MTY , MTY to QRO , QRO to MEX , MEX to LAX - 2 Pieces (AM - AEROMEXICO) Up to 10 kilograms, up t pounds/10 kilograms and up to 45 linear inches/115 linear centimetersyment/Fare Details rm of Payment CREDIT CARD - AMERICAN EXPRESS : XXXXXXXXXXX 2000 dorsement / Restrictions NONREF/PENALTY APPLIES re Calculation Line LAX AM X/MTY AM QRO112.00AM X/MEX AM LAX286.00NUC398.00END ROE1.00 XT36.29XD30.00UK5.89YC7.00XY3.96XA4.50XFLAX4. re USD 398.00 xes/Fees/Carrier-Imposed Charges USD 37.80 US2 (US INTERNATIONALTRANSPORTATION TAX) USD 5.60 AY (US SECURITY FEE) USD 5.89 YC (US CUSTOMS USER FEE) USD 7.00 XY2 (XY2) USD 3.96 XA (US APHIS USER FEE) USD 36.29 XD (INTERNATIONAL AIRPORT DEPARTURE TAX - TUA) USD 30.00 UK2 (UK2) USD 4.50 XF (US PASSENGER FACILITY CHARGE) tal Amount USD 529.04 Legal Notice:

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brands and logos registered. Issued by Aerovías de México S.A. de C.V. - RFC AME880912-I89Important Legal Notices

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icket Receipt epared For WARDS/RUTH [ADT] RESERVATION CODE IGTVKF ISSUE DATE 20Jan20 TICKET NUMBER 1392115412479 ISSUING AIRLINE AEROMEXICO ISSUING AGENT Aeromexico/SSW ISSUING AGENT LOCATION USZ WEB USA, NJ VAT FISCAL ID RFC:AME880912I89 nerary Details AVEL AIRLINE DEPARTURE ARRIVAL OTHER NOTES TE 5Mar20 AEROMEXICO Los Angeles, USA Monterrey Fare Family AEROVIAS DE M Seat Number 14D AM 2705 AEROMEXICO Time Time (CONFIRMED) Baggage Allowance NIL 12:30 16:26 Operated by: Booking Status OK TO FL Terminal Terminal Fare Basis NNXQ5NES AEROLITORAL DBA TERMINAL 2 TERMINAL B Not Valid Before 25MAR20 AEROMEXICO Not Valid After 25MAR20 CONNECT 5Mar20 AEROMEXICO Monterrey Queretaro Fare Family AEROVIAS DE M Seat Number 14B AM 2227 AEROMEXICO Time Time (CONFIRMED) Baggage Allowance NIL 19:10 20:30 Operated by: Booking Status OK TO FL Terminal Fare Basis NNXQ5NES AEROLITORAL DBA TERMINAL B Not Valid Before 25MAR20 AEROMEXICO Not Valid After 25MAR20 CONNECT 0Mar20 AEROMEXICO Queretaro Ciudad de Mexico Fare Family AEROVIAS DE M Seat Number 11B AM 2463 AEROMEXICO Time Time (CONFIRMED) Baggage Allowance NIL 10:35 11:35 Operated by: Booking Status OK TO FL Terminal Fare Basis HNNC0NMM AEROLITORAL DBA TERMINAL 2 Not Valid Before 30MAR20 AEROMEXICO Not Valid After 30MAR20 CONNECT 0Mar20 AEROMEXICO Ciudad de Mexico Los Angeles, USA Fare FamilyAEROVIAS DE M Seat Number 17E AM 642 AEROMEXICO Time Time (CONFIRMED) Baggage Allowance NIL 13:40 16:55 Booking Status OK TO FL Terminal Terminal Fare Basis HNNC0NMM TERMINAL 2 TERMINAL 2 Not Valid Before 30MAR20 Not Valid After 30MAR20

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X to QRO - 0 Pieces AEROMEXICO rices of additional baggage pieces: 30.00 USD up to 50 pounds/23 kilograms and up to 62 linear inches/158 linear centimeters 55.00 USD up to 50 pounds/23 kilograms and over 80 linear inches/203 linear centimetersRO to LAX - 0 Pieces AEROMEXICO rices of additional baggage pieces: 30.00 USD up to 50 pounds/23 kilograms and up to 62 linear inches/158 linear centimeters 55.00 USD up to 50 pounds/23 kilograms and over 80 linear inches/203 linear centimetersDDITIONAL ALLOWANCES AND/OR DISCOUNTS MAY APPLY DEPENDING ON FLYER-SPECIFIC FACTORS.G. FREQUENT FLYER STATUS/MILITARY/ CREDIT CARDFORM OF PAYMENT/EARLY PURCHASE OVERTERNET,ETC arry On Allowances X to MTY , MTY to QRO , QRO to MEX , MEX to LAX - 2 Pieces (AM - AEROMEXICO) Up to 10 kilograms, up t pounds/10 kilograms and up to 45 linear inches/115 linear centimetersyment/Fare Details rm of Payment CREDIT CARD - AMERICAN EXPRESS : XXXXXXXXXXX 2000 dorsement / Restrictions NONREF/PENALTY APPLIES re Calculation Line LAX AM X/MTY AM QRO112.00AM X/MEX AM LAX286.00NUC398.00END ROE1.00 XT36.29XD30.00UK5.89YC7.00XY3.96XA4.50XFLAX4. re USD 398.00 xes/Fees/Carrier-Imposed Charges USD 37.80 US2 (US INTERNATIONALTRANSPORTATION TAX) USD 5.60 AY (US SECURITY FEE) USD 5.89 YC (US CUSTOMS USER FEE) USD 7.00 XY2 (XY2) USD 3.96 XA (US APHIS USER FEE) USD 36.29 XD (INTERNATIONAL AIRPORT DEPARTURE TAX - TUA) USD 30.00 UK2 (UK2) USD 4.50 XF (US PASSENGER FACILITY CHARGE) tal Amount USD 529.04 Legal Notice:

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brands and logos registered. Issued by Aerovías de México S.A. de C.V. - RFC AME880912-I89Important Legal Notices

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From: Aeromexico no-reply@aeromexico.com Subject: Flight Cancellation Date: March 23, 2020 at 2:53 PM To: RWHITE@crashwhite.com RWHITE@CRASHWHITE.COM Reservation IGTVKF Important information about your flight to Queretaro, Mexico Your flight AM 2462 to Queretaro, Mexico has been canceled. The coronavirus situation is constantly evolving and we are doing all that we canto deliver a safe travel experience. 1. If you have been rebooked (see below) and you accept the new flightarrangements simply proceed to the airport 2 to 3 hours before the departure ofyour new flight. You do not need to contact us. 2. If you have any questions about your new flight arrangement or would like todiscuss your options, you can call us at the number below. 3. To help address customers with immediate travel needs, we are asking thosewho do not have travel in the next 72 hours to refrain from contacting us as we areexperiencing high volumes. If you are traveling in the next couple of days andmeet the coronavirus waiver conditions, please know that we can still process thereservation change if you can’t get to us before your scheduled departure. Contact us IGTVKF Confirmation Code: Date Departs Arrives Flt # Route Passengers Seat Terminal Wed, Mar 25 2:22 PM 7:10 PM AM 647 LAX To MEX Richard TERMINALWhite 2 Ruth

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Edwards Wed, Mar 25 9:45 PM 10:55 AM 2462 MEX To QRO Richard TERMINALPM Operated By White 2 AEROLITORAL DBA AEROMEXICO CONNECT Ruth Edwards Mon, Mar 30 10:35 11:35 AM 2463 QRO To MEX Richard 11A AM AM Operated By White AEROLITORAL DBA AEROMEXICO CONNECT Ruth 11B Edwards Mon, Mar 30 1:40 PM 4:55 PM AM 642 MEX To LAX Richard 17D TERMINALWhite 2 Ruth 17E Edwards Please look for one of our customer service agents at the airport to find out about the protection policy at your disposalor contact our Call Center at 1-800-237-6639. Do you have any questions? By phone 1-800-237-6639 CALL US By web Keep up to date MY RESERVATION © 2019 Aeroméxico. All rights reserved. Terms and conditions, conditions, booking Once the payment is made, the passenger accepts, on the day of purchase, the terms and conditions and the transport contract publishedon aeromexico.com.The passenger is aware that, by virtue of the characteristics of his fare, it may be subject to change and not acceptingrefunds; the fare allowing any change to the itinerary may be subject to an additional charge at the cost of the passenger, plus anydifference in fares. If the passenger does not show up within the times indicated by the airline to check-in and/or board; any expenses derived from losing theflight and/or any segment of the flight will be borne by the passenger. Contact For any questions or clarification, please contact us directly from Mexico or anywhere in the world. Legal Notice Aerovias de Mexico S.A. de C.V. (“Aeromexico”), located at Av.Paseo de la Reforma 243, piso 26, Col.Cuauhtémoc, C.P. 06500, CDMX,México., treats your personal data to provide the information you request and provide the services of air transport contracts with us, and for

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México., treats your personal data to provide the information you request and provide the services of air transport contracts with us, and forpurposes administrative, statistical, advertisers, marketers and commercial prospecting. You can learn about our comprehensive privacynotice for clients: Comprehensive privacy notice. * In line with the emergency order from the United States Department of Transportation, we inform all of our passengers that theSamsung Galaxy Note 7, is not permited onboard any of our flights. The Galaxy Note 7 may not be brought on board on yourperson, in a carry-on bag, in checked baggage, or shipped as cargo. You can find additional information about the ban on theU.S. DOT website

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he latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resourceease visit our page. e \ Aviation Consumer Protection Flight Delays & Cancellations iation Consumer otection hat's New When planning a trip, passengers should keep in mind that airlines do not guaranteetheir schedules. While airlines want to get passengers to their destinations on time,les, Guidance, and there are many things that can – and sometimes do – make it difficult for flights toforcement Orders arrive on time. Some problems, like bad weather, air traffic delays, and mechanicalissues, are hard to predict and often beyond the airlines’ control. her Information In the United States, airlines are not required to compensate passengers when flightsout Us are delayed or cancelled. Compensation is required by U.S. law only when certainpassengers are “bumped” from a flight that is oversold. lated Links The Department’s rules regarding flight delays and cancellations apply only to flightsPress Release: DOT that operate to, from, or within the United States. However, passengers flying betweeRelaunches Air or within foreign countries may be protected from flight delays and cancellations by thConsumer Website laws of another nation. Flight Delays My flight is delayed - am I entitled to money or other compensation from theairline? No. There are no federal laws requiring airlines to provide passengers withmoney or other compensation when their flights are delayed. Each airline has itsown policies about what it will do for delayed passengers. If your flight isexperiencing a long delay, ask airline staff if they will pay for meals or a hotelroom. While some airlines offer these amenities to passengers, others do notprovide any amenities to stranded passengers. How do I find out how long my flight will be delayed? Airlines are required to provide passengers with information about a change in thstatus of the flight if the flight is scheduled to depart within 7 days. Airlines arerequired to give these status updates 30 minutes (or sooner) after the airlinebecomes aware of a status change. The flight status information must, at aminimum, be provided on the airline's website and via the airline's telephone

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Also, when a flight is delayed for 30 minutes or more, the airline must update allflight status displays and other sources of flight information at U.S. airports thatare under the airline's control within 30 minutes after the airline becomes aware the problem. Why are flights sometimes delayed for several hours? It is sometimes difficult for an airline to estimate how long a delay will be during itearly stages. When a flight delay unexpectedly becomes longer and longer, thisis called a “creeping delay.” During “creeping delays,” unexpected developmentscan cause a delay to be longer than anticipated. For example, weather that wassupposed to improve can instead become worse, or a mechanical problem canturn out to be more complex than the airline originally thought. If my flight is delayed, can I switch to a different flight? Possibly. If your flight is delayed, you can try to arrange another flight on yourairline. It is sometimes easier to make such arrangements by calling the airline,through the airline’s website or mobile application, or via social media. Beforeyou decide to switch flights, check if the airline will charge you a fee and/or ahigher fare for changing your reservation. If you find a flight with an available seat on another airline, you can ask the firstairline to transfer your ticket to the alternative airline – this practice could saveyou money by avoiding a fare increase. However, there are no federalregulations requiring airlines to put you on another airline’s flight or reimburse yoif you purchase a ticket on another airline. Also, keep in mind that changingflights and airlines becomes more difficult and time consuming if you havechecked bags. My flight is significantly delayed – am I entitled to a refund? It depends. In some situations, you may be entitled to a refund, including arefund for all optional fees associated with the purchase of your ticket (such asbaggage fees, seat upgrades, etc.). DOT has not specifically defined “significant delay.” Whether you are entitled to refund depends on a lot of factors – such as the length of the delay, the length ofthe flight, and your particular circumstances. DOT determines whether you areentitled to a refund on a case by case basis. Flight Cancellations What happens when my flight is cancelled?

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to your destination as long as the flight has available seats. If your flight is cancelled and you choose to cancel your trip as a result, you areentitled to a refund for the unused transportation – even for non-refundabletickets. You are also entitled to a refund for any bag fee that you paid, and anyextras you may have purchased, such as a seat assignment. If the airline offers you a voucher for future travel instead of a refund, you shouldask the airline about any restrictions that may apply, such as blackout andexpiration dates, advanced booking requirements, and limits on number of seats. If my flight is cancelled, can my airline put me on another airline’s flight? Yes. While airlines are not required to put you on another airline’s flight, they canand sometimes do, so it does not hurt to politely ask your airline if it will transferyour ticket to another airline that has a flight with available seats. Ask the airline or check online to see if another carrier has open seats and thenask if the first airline will transfer your ticket to that carrier. Remember, however,that airlines are not required to do this. Also, be aware that finding availableseats on another airline’s flight may be difficult, especially during holidays andother peak travel times. If my flight is cancelled, is the airline required to provide me with a hotel room,cab fare, a food voucher, or reimbursement for any other non-airline ticket costassociated with my trip? No. Airlines are not required to provide passengers with money or othercompensation for costs that fall outside of the cancelled airline ticket and fees tiedirectly to the airline ticket (such as baggage fees, seat upgrades, etc.) whenflights are cancelled. Each airline has its own policies about what it will do for passengers whose flighthave been cancelled. If your flight is cancelled, ask the airline staff if they will pafor meals or a hotel room. While some airlines offer these amenities topassengers, others do not provide any amenities to stranded passengers. Is an airline required to reimburse me for expenses if it cancels my flight and Iam forced to miss my cruise, honeymoon, wedding, concert, or other activity? No. Airlines are not required to reimburse you for any trip costs affected by thecancelled flight, such as a prepaid hotel room, a cruise, a vacation, concert orother tickets, or lost wages.

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Using DOT's Aviatio… DOT Relaunches Air Consumer Website Last updated: Wednesday, March 4, 2020 . DEPARTMENT OF TRANSPORTATION ABOUT DOT OPERATING RESEARCH AND PRIORITIES 0 New Jersey Avenue, SE ADMINISTRATIONS TECHNOLOGY Meet the Secretary Safety hington, DC 20590 FAA Office of the -368-4200 Mission Innovation Assistant Secretary FHWA for Research and Newsroom Infrastructure Technology FMCSA DOT Blog Bureau of FRA Social Media Transportation NT TO KNOW MORE? FTA Statistics eive email updates about the latest in Our 50th ty, Innovation, and Infrastructure. Anniversary MARAD Volpe CenterUBSCRIBE NOW Leadership NHTSA Regulations OIG Transit Benefit OST Policy PHMSA Careers SLSDC Contact Us ICIES, RIGHTS, AND LEGAL

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